About Primo Solutions

Primo Solutions, LLC is a full service Mystery Shopping company, providing quality follow-up and follow-through measurement tools to evaluate your sales, customer service, and other front line team members.

 

P
 Partnership: What makes Primo Solutions different from other mystery shopping companies is our commitment to excellence and customer service. We know that our partnership together will succeed only if your business is profitable and if we can provide you a competitive advantage. We do not have customers; we have clients.
R
 Reporting: Primo Solutions will provide measurable and actionable online reports on a 24x7 basis through a secure website.
I
 Informative: Mystery shopping is a vital part of a CRM (Customer Relationship Management) program for any business where service and hospitality are a primary part of the value proposition. At the stage of collecting first-hand service quality data from our clients, Primo Solutions’ mystery shopping program reveals how your business is perceived by your customers.
M
 Measurable: A balanced approach using some or all of the components gives the best results. Each discipline not only measures the performance of an organization from a unique perspective, but they also dynamically measure each other.
O
 Optimal: Simply put, our success is measured by our clients' success. We believe in delivering only the best quality product. We make and keep promises.

About the CEO

The Stevies Michael Miller is president and CEO of Primo Solutions, LLC, a full-service sales, Training and mystery shopping company.  He has more than 15 years of sales, customer service, consulting, management, and training experience. He spent 12 years in the United States Army, is a combat veteran of the Gulf War, and retired as a Captain. Prior to becoming the CEO of Primo Solutions, he served as a consultant for a top-five consulting firm, a contractor at the Pentagon for the Department of the Army Chief Information Officer, and the Chief Operating Officer for a full-service research company.



Michael has written several articles that have been published on a national level.  He is the author of, “Selling at Combat Speed – Finding the Inner Sales Warrior.”  He has developed a sales training system from the ground up that has been used across the nation to increase the skills of front-line sales and marketing teams.  His speaking and training experience ranges from military and government officials at the Pentagon to several hundred sales and marketing people to small group training.

Michael is a member of the National Speakers Association, Assisted Living Federation of America, National Association of Home Builders, and Home Builders Association of Central Arizona.

He possesses a Bachelor of Science in Business Information Systems from the University of Phoenix, where he graduated Cum Laude.  His hobbies include golfing, sporting events, traveling, and just hanging out with his family.