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Mystery Shopping Statistics in the Senior Living Industry

General, Mystery Shopping, Training and Coaching
  • 29 Jan
  • Mike Miller
  • 0 Comments
It’s safe to say that in most industries, trends are fluid and continuously change over the course of time. However, there always seems to be an exception to the rule. The senior living industry is that exception. Narrowing it down even more, the sales process and skill sets have pretty much remained status quo over the past decade. Our Mystery Shopping results are the proof in the pudding. Read More

Identifying Needs

Customer Service, General, Training and Coaching
  • 25 Jan
  • Mike Miller
  • 0 Comments
When you are building rapport with someone, you are doing one of the most important steps in the process. This sets the tone for the rest of the call or meeting. Now you face one of the biggest steps in the process - identifying the needs of the person sitting in front of you. Read More

Sales Training – Critical or Just Another Option

General, Training and Coaching
  • 14 Mar
  • Mike Miller
  • 0 Comments
In today’s extremely competitive business environment, having any advantage over the competition is useful and critical. One of the most important tools that a company can have to ensure that stay one step ahead is a strong sales team. In the U.S., more than $5 billion is invested in sales training. Yet, in the senior housing industry, training is the first thing cut when trimming budgets. Read More

Stop Selling and Start Caring-Sales Training for Senior Housing

Training and Coaching
  • 16 Feb
  • Mike Miller
  • 0 Comments
What is your current approach to selling? If you are like ninety percent of the sales force out there, your focus is on the bottom line. You are seeing every person who walks through the door as a dollar sign. This is the biggest mistake you can make in selling to seniors. Read More

Brookdale Senior Living and Primo Solutions Partnership

General, Mystery Shopping
  • 30 Nov
  • Mike Miller
  • 0 Comments
Brookdale Senior Living, the largest provider of senior housing in the United States, recently selected Primo Solutions, LLC as their preferred Mystery Shopping provider beginning in January 2017. Read More

What Employees Really Want

Employee Engagement, General
  • 05 May
  • Mike Miller
  • 0 Comments
What Employees Really Want We may think that as managers or business owners of our “regular” companies, this is simply caviar wishes and champagne dreams. While these companies offer great bennies, it is simply the icing on the cake of employee experience. They know that they must first fulfill all of their employee’s basic needs Read More