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“Primo Solutions provides an excellent overview of what our customers experience when visiting our communities. Throughout the entire purchasing process, we want to make sure we are delivering 100% customer service. The feedback we receive from a telephone and in-person survey helps us reach that goal.  Data is easy to find, which is essential for the growth of our business. Plus, the ability to export survey results into a Microsoft Excel spreadsheet, quickly and easily, is extremely helpful when tracking trends and progress. The tools we need are at our fingertips, thanks to Primo Solutions.”

“It has been a pleasure working with the great team at Primo Solutions as they have conducted a series of mystery shops for the sales and marketing associates at our communities. The Primo team has been very responsive to our needs and helped us identify training and coaching opportunities that will be instrumental in our strategy to increase census. The entire team has been a delight to work with throughout the process, and we look forward to continuing our relationship.”

“Primo Solutions has been instrumental in helping us improve our sales effectiveness and overall results as an organization.  The team at Primo partnered with us to customize a shop that supported our sales process.  Primo Solutions has been extremely responsive to our needs and very professional to work with.  I am confident as we integrate Mystery Shopping into our sales processes we will see improvements in our closing ratios, sales effectiveness and ultimately sales results.”

“After one coaching session with Primo Solutions, I immediately starting seeing results in my overall performance.  Within the first quarter, my closing ratios increased over 50%.”

“Primo Solutions has been absolutely fantastic, and we are extremely pleased.”

“The mystery shopper did a great job.  I really like the fact that we were able to customize our survey according to our needs.”

“We are very pleased with the job Primo Solutions is doing for our company.  Their execution has really made a difference in our sales force.  It is amazing to witness the transformation as a result of just a few coaching sessions.  We are looking forward to doing many more things the ‘Primo’ way.”

“After 'testing the waters' with a few initial shops, our company was rewarded when we jumped head-first into our program.”

“The only regret that I have is that we did not start our mystery shopping program earlier.  Once we integrated the result of our shops into our training program, we have never looked back.”

“The group training was phenomenal. It provided consistency, which was lacking across our organization.  Once we instituted the One-on-One Coaching, the results were even more astonishing.  With all my years in sales and marketing, I did not realize how much of a difference the individual coaching would make in our sales department.  We will continue to use Primo Solutions and look forward to a long-lasting relationship.  As far as we are concerned, there is no way but the 'Primo' way!”

“Mike and his team made us feel like we were the only clients he had.  The entire company is truly dedicated to customer service.”

“Primo Solutions provided very usable feedback and good value.  Primo performed as we asked them to and demonstrated industry knowledge.  We plan on using them more.”

“Everyone knows that the housing market is not having its better days.  In most organizations I have worked with, the training budget is the first to get scrubbed when downsizing.  This year, I made the decision to put more funds into training.  After all, the goal was to develop better salespeople, and fine-tune their skills.  Little did I know how bad off we really were.  We hired Primo Solutions to come in and implement a full-blown mystery shopping and sales training campaign.  It was difficult to get the buy-in from corporate initially, but as soon as they started seeing the return on their investment, I became a hero.  Within six months, we were head and shoulders above our nearest competitors.  It was painful writing that initial check, but after seeing the results, I would write that check 10 times over!”

“The Primo Solutions team is extremely responsive and professional.  The mystery shopping they have completed for our company has enabled us to increase our business beyond our expectations.  Their willingness to customize the shops to meet our needs is very impressive. The detailed analysis and reports provided to our team are top-notch. Without Primo Solutions, our company would not be as successful!”