What others have said…

 

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “Primo Solutions provides an excellent overview of what our customers’ experience when visiting our communities. Through out the entire process we want to make sure we are delivering 100% customer service in all we do. The feedback we receive from a telephone and in-person survey helps us reach that goal.  Data is easy to find which is essential for the growth of our business. Plus, the ability to export survey results into a Microsoft Excel spreadsheet, quickly and easily, is extremely helpful when tracking trends and progress. The tools we need are at our fingertips thanks to Primo Solutions.” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “It has been a pleasure working with the great team at Primo Solutions in conducting a series of mystery shops for our sales and marketing associates at our communities. The Primo team has been very responsive to our needs and helped us to identify training and coaching opportunities that will be instrumental in our strategy to increase census. The entire team has been a delight to work with throughout the process and we look forward to continuing our relationship.”” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “Primo Solutions has been extremely instrumental as we continue to improve our sales effectiveness and results as an organization. The team at Primo partnered with us to customize a shop that supported our sales process. Primo Solutions has been extremely responsive to our needs and very professional to work with. I am confident as we integrate Mystery Shopping into our sales processes we will see improvements in our closing ratios, sales effectiveness and ultimately sales results.” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “After one coaching session with Primo Solutions, I immediately starting seeing results in my overall performance. Within the first quarter, my closing ratios increased over 50%.” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “The mystery shopper did a great job. I really like the fact that we can customize our survey since we have particular things that we stress.” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “We are very pleased with the job Primo Solutions is doing for our company. Their execution has really made a difference in our sales force. It is amazing to witness the transformation as a result of just a few coaching sessions. We are looking forward to doing many more things the ‘Primo’ way.” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “The only regret that I have is that we did not start our mystery shopping program earlier. Once we integrated the result of our shops into our training program, we have never looked back.” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “The group training was phenomenal and I did not realize it could get any better. The training provided for consistency which we were lacking across our organization. Once we instituted the One-on-One Coaching, the results were even more astonishing. With all my years in Sales and Marketing, I did not realize how much of a difference the individual coaching would make in our sales department. We will continue to use Primo Solutions and look forward to a long lasting relationship. As far as we are concerned, there is no way but the “Primo way!” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” “Mike and his team made us feel like we were the only clients he had. The entire company is truly dedicated to customer service.” ” description=””][/tagline_box]

[tagline_box backgroundcolor=”#fff” shadow=”yes” border=”1px” bordercolor=”#e8e6e6″ highlightposition=”top” link=”” linktarget=”” button=”” title=” Primo Solutions team is extremely responsive and professional. The mystery shopping they have completed for our company has enabled us to increase our business beyond projected expectations. Their willingness to customize the shops to meet our needs is very impressive. The detailed analysis and reports provided to our team are top notch. Without Primo Solutions, our company would not be as successful! ” description=””][/tagline_box]