Primo Solutions, LLC is a full service Mystery Shopping, Sales Training and Coaching, Satisfaction Survey, and Marketing company, providing quality follow-up and follow-through measurement tools to evaluate your sales, customer service, and other team members. We are experts in the senior living space and provide our services to independent living, assisted living, skilled nursing, CCRC, home health, and rehabilitation to name a few. We are the largest provider of mystery shops in the senior living space.
The Primo Way
Our mission is to provide the tools and resources to individuals and organizations that helps achieve success through purpose and passion. Our foundation is built on the principle of providing the highest level of service to our clients and strive to reflect the highest ethical standards in our relationships. We are committed to maintaining excellence, respect, and integrity in all aspects of our operations and our professional and business conduct.
Our core values are: Partnership, Relationships, Integrity, Mission-Focused, and “Outside-In” Focus.
Our success is truly measured by your success. We promise to always provide our services based on your needs, and to remain in concert with our core values.
We deliver on our promises. It is our goal to not just meet your expectations, but to exceed your expectations.
Why Choose Us
We are experts in the senior living industry.
We customize the service based on your needs.
No hidden costs. Our pricing is all-inclusive.
We provide a 100% satisfaction guarantee.
Our customer service is second to none.
Conducted over 100,000 mystery shops.