About Primo Solutions

About Primo Solutions

Who We Are

Primo Solutions, LLC is a full service Mystery Shopping, Training, and Satisfaction Survey company, providing quality follow-up and follow-through measurement tools to evaluate your sales, customer service, and other team members.  We are experts in the senior living space and provide our services to independent living, assisted living, skilled nursing, CCRC, home health, and rehabilitation to name a few.

Our Mission Statement

Our mission is to provide the tools and resources to individuals and organizations that helps achieve success through purpose and passion.  Our foundation is built on the principle of providing the highest level of service to our clients and strive to reflect the highest ethical standards in our relationships.   We are committed to maintaining excellence, respect, and integrity in all aspects of our operations and our professional and business conduct.

Our Core Values

P Partnership – What makes Primo Solutions different from other mystery shopping companies is our commitment to excellence and customer service. We know that our partnership together will succeed only if your business is profitable and if we can provide you a competitive advantage. We do not have customers- we have clients.

RRelationships –  Our relationship with our clients is our number one priority. We understand there are a number of companies you choose to partner with, and we take decision that very serious. We are not looking for satisfied customers. We strive for loyal clients.

IIntegrity –  Everything we do and everything we are is built on the foundation of integrity. The people who represent our company every day do so with integrity. We believe integrity begins with being passionate about what we do and who we serve. We will always strive to adhere to our moral and ethical principles, and expect the same in our business partners.

MMission Focused – We believe that the needs and interests of our clients always come first. We will have the courage to do what’s right, because people are worth fighting for. If we serve our clients well and help them become successful, our own success will follow.

OOutside-In Focus –   We believe that growth comes from looking at opportunity and challenges through the eyes of our clients – the ones we serve. Our clients and those they serve deserve our commitment to excellence. We will not settle for good. We will not take shortcuts in our products and services. We will continually strive to be the best.