Primo Solutions has established itself as the premier mystery shopping company in the United States and Canada, helping businesses better evaluate the shopping experience they offer and evaluate their service. Although many of our other services are used in a variety of industries, our Mystery Shopping services are specialized in the Senior Living Industry. We understand the industry. We understand the challenges. More importantly, our passion for the senior living industry and commitment to excellence is second to none. You have a number of vendors to choose from, but you only have one truly specializes in YOUR industry. We look forward to partnering with you, and helping you achieve 100% occupancy in your communities.
We send in our experienced shoppers who provide quality and timely feedback when business owners can’t be there. Our shoppers offer their personal experience to our customers with each and every shop. The goal of every shop is to help you identify opportunities for improvement and to highlight the positives. To be the best, you have to sell differently, and the mystery shopping program will identify those key components to do exactly that. After all, it’s time to stop selling the product and start selling the experience.
Here are some of the care levels that we shop in the senior living industry: Independent Living, Assisted Living, Skilled Nursing, Memory Care, Long-Term Care, Short-Term Stays, Rehabilitation/Rehab, At Home Health Agencies, and Referral Agencies to name a few.