Brookdale Senior Living Inc. selects Primo Solutions, LLC as their Preferred Mystery Shopping Provider.

Brookdale Senior Living, the largest provider of senior housing in the United States, recently selected Primo Solutions, LLC as their preferred Mystery Shopping provider beginning in January 2017.

Phoenix-based Primo Solutions, LLC is a consulting firm that provides their services specifically to the senior living industry.  “We take pride in being the largest provider of mystery shopping in the senior living industry, and consider it an honor and privilege to partner with Brookdale Senior Living”, says owner and CEO of Primo Solutions, Michael Miller.

The strategy in 2017 is to roll out a program that consists of both Telephone (recorded) and In-Person Mystery Shops to the entire Brookdale portfolio.  The Mystery Shops will serve as a tool to identify the strengths and areas of opportunity in the front-line sales teams.  Brookdale will use the results of the Mystery Shops to further develop their current world class sales training program.  The end result is to provide Brookdale with a tool that will help them increase and maintain a high level of occupancy.

Founded in 2006, Phoenix-based Primo Solutions is the leading provider of Mystery Shopping for the senior living industry. The diversified concern also provides Sales Training and Coaching, Call Tracking and Recording, and Resident, Family Member and Employee Digital Comment Card services. Primo Solutions does business in all of the 48 contiguous states and Canada, and works with some of the nation’s largest senior living companies.

To learn more about Primo Solutions, contact Michael Miller at 623.777.3239 or email, or visit the website at

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