by Mike Miller | Books, General, Mystery Shopping, Training and Coaching
Creating a Sales Culture What does the word “combat” have in common with creating a sales culture? The word “combat” in any context sounds harsh, right? As a result, when I speak at senior living conferences, I am frequently asked to change...
by Mike Miller | General, Mystery Shopping, Training and Coaching
It’s safe to say that in most industries, trends are fluid and continuously change over the course of time. However, there always seems to be an exception to the rule. The senior living industry is that exception. Narrowing it down even more, the sales process and...
by Mike Miller | Customer Service, General, Training and Coaching
Identifying Needs You have them in the door, sitting at your desk. Now what? You need to build rapport, but you all need to identify their need. When you are building rapport with someone, you are doing one of the most important steps in the process. This sets...
by Mike Miller | General, Training and Coaching
Sales Training – Critical or Just Another Option In today’s extremely competitive business environment, having any advantage over the competition is useful and critical. One of the most important tools that a company can have to ensure that stay one step ahead is a...
by Mike Miller | General, Mystery Shopping
Brookdale Senior Living Inc. selects Primo Solutions, LLC as their Preferred Mystery Shopping Provider. Brookdale Senior Living, the largest provider of senior housing in the United States, recently selected Primo Solutions, LLC as their preferred Mystery Shopping...
by Mike Miller | Employee Engagement, General
What Employees Really Want We may think that as managers or business owners of our “regular” companies, this is simply caviar wishes and champagne dreams. While these companies offer great bennies, it is simply the icing on the cake of employee experience....
