by Mike Miller | Customer Service, General, Training and Coaching
Identifying Needs You have them in the door, sitting at your desk. Now what? You need to build rapport, but you all need to identify their need. When you are building rapport with someone, you are doing one of the most important steps in the process. This sets...
by Mike Miller | Customer Service, General, Mystery Shopping
Elmo, owner of Elmo’s Pizza Shack, opens up his local newspaper Saturday morning and is surprised to find a review of his restaurant; he had no idea a critic had come into the place. Unfortunately, he is shocked even more by what the critic has to say. “Upon hearing a...
