by Mike Miller | Digital Comment Cards, Employee Engagement, General
Annual Surveys – Are they Enough What is your ROI? No doubt you’re familiar with the annual employee survey. Heck, you’re probably more than familiar. You’ve probably helped execute and manage the process more times than you would like to remember. There is...
by Mike Miller | Digital Comment Cards, General
Employee Engagement is so important. Research shows it cost 2x-3x a person’s salary to replace them. The main reason employees leave organizations is because they feel under-valued and under-appreciated. Most companies in the industry conduct an annual satisfaction...
by Mike Miller | Digital Comment Cards, General
THE SECRET Before we reveal the secret to why these prospects moved into the particular community, we must first provide a little background history. About a year ago, we rolled out our Digital Comment Cards (DCC) service. Although there are a multitude of DCC types,...
by Mike Miller | Digital Comment Cards, General
LOYALTY AND EMOTION Loyalty. This is a small word that carries a huge punch. Yet, we have mishandled it so much on a daily basis, we have practically turned it into a cliché. There are countless definitions of the word “loyalty”, and if you take it a step further and...
by Mike Miller | Digital Comment Cards, General
THE MEASURING STICK If the senior living industry was being graded on Customer Satisfaction and the measuring stick was whether they conducted their annual surveys, then it is probably safe to assume that the industry would earn an acceptable score. However, if the...
by Mike Miller | Digital Comment Cards, General
Employee Engagement It was not so long ago that if you brought up the words “employee engagement” in a meeting, people would look at you like you were growing a third eye out of your head. However, today it is one of the biggest challenges in our organizations and has...
