by Mike Miller | Customer Service, General, Mystery Shopping
Elmo, owner of Elmo’s Pizza Shack, opens up his local newspaper Saturday morning and is surprised to find a review of his restaurant; he had no idea a critic had come into the place. Unfortunately, he is shocked even more by what the critic has to say. “Upon hearing a...
by Mike Miller | General, Training and Coaching
Selling is a Numbers Game – Or is it? The numbers don’t lie, but are they hiding the real truth? “If I can just get more leads, I can close more deals.” If I had a dollar for every time I heard these words come out of a salesperson’s mouth, I could start...
by Mike Miller | General, Training and Coaching
The feeling is contagious Can you feel it? The first step in selling is feeling successful. You can’t lead a cavalry charge if you think you look funny sitting on a horse. Salespeople who feel successful help everyone around them share those feelings. That develops...
by Mike Miller | Digital Comment Cards, General
Employee Engagement It was not so long ago that if you brought up the words “employee engagement” in a meeting, people would look at you like you were growing a third eye out of your head. However, today it is one of the biggest challenges in our organizations and has...
