What Employees Really Want

• Posted by Mike Miller
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What Employees Really Want We may think that as managers or business owners of our “regular” companies, this is simply caviar wishes and champagne dreams. While these companies offer great bennies, it is simply the icing on the cake of employee experience. They know that they must first fulfill all of their employee’s basic needs

Annual Surveys – Are they Enough

• Posted by Mike Miller
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No doubt you’re familiar with the annual employee survey. Heck, you’re probably more than familiar. You’ve probably helped execute and manage the process more times than you would like to remember. There is nothing easy about this task.

The Pulse Digital Comment Card – Employee Feedback

• Posted by Mike Miller
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Employee Engagement is so important. Research shows it cost 2x-3x a person’s salary to replace them. The main reason employees leave organizations is because they feel under-valued and under-appreciated.

The Secret to Why 23% of Prospects Moved In

• Posted by Mike Miller
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Although there are a multitude of Digital Comment Cards (DCC) types, this article focuses on the New Tour DCC. The function of the New Tour DCC is to collect real-time feedback on the customer experience upon completing a tour. Here is how we approached this study.

Using Mystery Shopping to Increase Your Occupancy

• Posted by Mike Miller
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You Can’t Expect It If You Don’t Inspect It. It’s fierce. It’s competitive. It’s about always winning and never losing. It’s about always being number one. It’s a way of life. It’s what we have come to expect. What am I talking about? Well, it is certainly not the Super Bowl or the World Series.

How Loyalty Affects the Bottom Line

• Posted by Mike Miller
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LOYALTY AND EMOTION Loyalty. This is a small word that carries a huge punch. Yet, we have mishandled it so much on a daily basis, we have practically turned it into a cliché. There are countless definitions of the word “loyalty”, and if you take it a step further and Google the word, it returns