by Mike Miller | Employee Engagement, General
What Employees Really Want We may think that as managers or business owners of our “regular” companies, this is simply caviar wishes and champagne dreams. While these companies offer great bennies, it is simply the icing on the cake of employee experience....
by Mike Miller | Digital Comment Cards, Employee Engagement, General
Annual Surveys – Are they Enough What is your ROI? No doubt you’re familiar with the annual employee survey. Heck, you’re probably more than familiar. You’ve probably helped execute and manage the process more times than you would like to remember. There is...
by Mike Miller | Digital Comment Cards, General
Employee Engagement is so important. Research shows it cost 2x-3x a person’s salary to replace them. The main reason employees leave organizations is because they feel under-valued and under-appreciated. Most companies in the industry conduct an annual satisfaction...
by Mike Miller | Digital Comment Cards, General
THE SECRET Before we reveal the secret to why these prospects moved into the particular community, we must first provide a little background history. About a year ago, we rolled out our Digital Comment Cards (DCC) service. Although there are a multitude of DCC types,...
by Mike Miller | General, Mystery Shopping
You Can’t Expect It If You Don’t Inspect It. It’s fierce. It’s competitive. It’s about always winning and never losing. It’s about always being number one. It’s a way of life. It’s what we have come to expect. What am I talking about? Well, it is certainly...
by Mike Miller | Digital Comment Cards, General
LOYALTY AND EMOTION Loyalty. This is a small word that carries a huge punch. Yet, we have mishandled it so much on a daily basis, we have practically turned it into a cliché. There are countless definitions of the word “loyalty”, and if you take it a step further and...
