by Mike Miller | Books, General, Mystery Shopping, Training and Coaching
[vc_row][vc_column][vc_column_text] Creating a Sales Culture What does the word “combat” have in common with creating a sales culture? The word “combat” in any context sounds harsh, right? As a result, when I speak at senior living...
by Mike Miller | General, Mystery Shopping, Training and Coaching
[vc_row][vc_column][vc_column_text]It’s safe to say that in most industries, trends are fluid and continuously change over the course of time. However, there always seems to be an exception to the rule. The senior living industry is that exception. Narrowing it...
by Mike Miller | Customer Service, General, Training and Coaching
[vc_row][vc_column][vc_column_text] Identifying Needs You have them in the door, sitting at your desk. Now what? You need to build rapport, but you all need to identify their need. When you are building rapport with someone, you are doing one of the most...
by Mike Miller | General, Training and Coaching
[vc_row][vc_column][vc_column_text] Sales Training – Critical or Just Another Option In today’s extremely competitive business environment, having any advantage over the competition is useful and critical. One of the most important tools that a company can have to...
by Mike Miller | General, Mystery Shopping
Brookdale Senior Living Inc. selects Primo Solutions, LLC as their Preferred Mystery Shopping Provider. Brookdale Senior Living, the largest provider of senior housing in the United States, recently selected Primo Solutions, LLC as their preferred Mystery Shopping...
by Mike Miller | Employee Engagement, General
What Employees Really Want We may think that as managers or business owners of our “regular” companies, this is simply caviar wishes and champagne dreams. While these companies offer great bennies, it is simply the icing on the cake of employee experience....
