by Mike Miller | General, Mystery Shopping, Training and Coaching
Mystery Shopping Alone is not Enough How many times have you lost a client because mystery shopping did not change their current state? Has the client ever stated, “We expect to see an impact if you plan to renew our contract”? Many times, our clients expect us to...
by Mike Miller | Customer Service, General, Mystery Shopping
Elmo, owner of Elmo’s Pizza Shack, opens up his local newspaper Saturday morning and is surprised to find a review of his restaurant; he had no idea a critic had come into the place. Unfortunately, he is shocked even more by what the critic has to say. “Upon hearing a...
by Mike Miller | General, Training and Coaching
Selling is a Numbers Game – Or is it? The numbers don’t lie, but are they hiding the real truth? “If I can just get more leads, I can close more deals.” If I had a dollar for every time I heard these words come out of a salesperson’s mouth, I could start...
by Mike Miller | General, Training and Coaching
The feeling is contagious Can you feel it? The first step in selling is feeling successful. You can’t lead a cavalry charge if you think you look funny sitting on a horse. Salespeople who feel successful help everyone around them share those feelings. That develops...
by Mike Miller | Digital Comment Cards, General
Employee Engagement It was not so long ago that if you brought up the words “employee engagement” in a meeting, people would look at you like you were growing a third eye out of your head. However, today it is one of the biggest challenges in our organizations and has...
